To make a complaint by Telephone
Please contact us on 0207 819 2329 and speak to someone from the department you feel is most relevant to your complaint, technical support, billing, sales etc. If our Support agents are unable to resolve your complaint, they will refer your complaint directly to their manager. Upon receipt of your complaint, the relevant manager will investigate the complaint and contact you directly, alternatively we may arrange for one of our Customer Relations Managers to contact you if the departmental manager is not readily available.
In writing or by email
We can also be contacted in writing, at the address below:
319-323 Battersea Park Road
London SW11 4LT
Please include your account number and as much detail as possible in your request, so we can fully investigate your concerns before contacting you.
If we don't resolve your concerns first time
If you feel we have been unfair or unreasonable in addressing your concerns, you can ask for your complaint to be referred to our Customer Service Manager for further review.